1. Acceptance of Terms

Welcome to ChatVia ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of ChatVia's Retrieval-Augmented Generation (RAG) application and AI-powered chat agents ("Service"). By creating an account or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Service. We may update these Terms from time to time, and your continued use of the Service constitutes acceptance of any changes.

2. Service Description

2.1 ChatVia Platform

ChatVia is an AI-powered platform that enables you to create AI agents by uploading documents and leveraging advanced Retrieval-Augmented Generation (RAG) technology. Our Service includes:

• Document ingestion and processing capabilities
• AI agent creation and management
• Chat interfaces for interacting with your agents
• Integration with third-party AI providers
• Data storage and management tools

2.2 AI Technology

Our Service utilizes RAG technology to process your documents and provide intelligent responses. We partner with various AI providers including Cohere, Mistral AI, OpenAI, and Google AI to deliver these capabilities.

3. Account Terms

3.1 Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must be at least 13 years old to use our Service
• One person or legal entity may maintain only one account

3.2 Account Responsibilities

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You must keep your contact information current and accurate
• You may not share your account with others or allow others to access your account

4. Acceptable Use Policy

4.1 Permitted Uses

You may use ChatVia for legitimate business, educational, and personal purposes, including:

• Creating knowledge bases from your documents
• Building AI assistants for customer support
• Developing educational content and training materials
• Research and analysis of your own data

4.2 Prohibited Uses

5. Your Data and Content

5.1 Your Content Ownership

You retain ownership of all documents, data, and content you upload to ChatVia. We do not claim ownership of your content and will not use it for training AI models or for any purpose other than providing our Service to you.

5.2 Content License

By uploading content to ChatVia, you grant us a limited, non-exclusive license to process, store, and transmit your content solely for the purpose of providing our Service to you. This license terminates when you delete your content or account.

5.3 Content Responsibilities

• You are solely responsible for the content you upload
• You must have the right to upload and process all content
• You must comply with all applicable data protection laws
• You must not upload content that infringes third-party rights

6. Third-Party AI Providers

ChatVia integrates with third-party AI providers to deliver our services. When you use our Service, your content may be processed by:

• Cohere (embev-v4 and rerank): For document embedding and search re-ranking
• OpenAI (GPT-4.1): For document processing

7. Intellectual Property

7.1 ChatVia Property

The ChatVia platform, including its software, algorithms, design, and documentation, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute our platform without permission.

7.2 Feedback and Suggestions

If you provide feedback or suggestions about our Service, we may use that feedback to improve our platform without any obligation to compensate you.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

• Data is stored in EU
• All data is encrypted in transit and at rest
• You can delete your data at any time
• EU residents have full GDPR rights regardless of chosen region

9. Service Availability and Modifications

9.1 Service Availability

We strive to provide reliable service but cannot guarantee 100% uptime. Our Service may be temporarily unavailable due to maintenance, updates, or technical issues.

9.2 Service Modifications

We reserve the right to modify, update, or discontinue features of our Service at any time. We will provide reasonable notice of significant changes that may affect your use of the Service.

10. Payment and Billing

10.1 Fees

Use of ChatVia may be subject to fees as described in our pricing plans. All fees are due in advance and are non-refundable unless otherwise specified.

10.2 Billing

• Billing cycles begin on the date of your first payment
• Automatic renewal applies unless you cancel your subscription
• Price changes will be communicated with at least 30 days notice
• Failed payments may result in service suspension

11. Disclaimers and Limitation of Liability

11.2 AI Response Disclaimer

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY TO YOU IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

12. Termination

12.1 Termination by You

You may terminate your account at any time through your account settings. Upon termination, you will lose access to your agents and data, which will be deleted according to our data retention policy.

12.2 Termination by Us

We may suspend or terminate your account if you violate these Terms, engage in prohibited activities, or if required by law. We will provide reasonable notice unless immediate termination is necessary.

12.3 Effect of Termination

• Your right to use the Service immediately ceases
• Your data will be deleted immediately
• Certain provisions of these Terms survive termination
• No refunds for unused portions of paid services

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by the laws of the jurisdiction where ChatVia is incorporated, without regard to conflict of law principles.

13.2 Dispute Resolution

We encourage resolving disputes through direct communication. If formal resolution is needed, disputes will be resolved through binding arbitration or in the courts of our jurisdiction.

14. Changes and Contact Information

14.1 Changes to Terms

We may update these Terms from time to time. Material changes will be communicated through email or prominent notice in our Service. Continued use constitutes acceptance of the updated Terms.

14.2 Contact Information

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ChatVia regarding your use of our Service.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.3 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.